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Refund Policy

When Hello subscription fees are refundable, including the 7-day satisfaction refund, pro-rata refunds, and cases where no refund applies.

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This Refund Policy explains when fees paid to Lakshya Pocket Lab (“we”, “us”) for Hello (the “Service”) are refunded. It forms part of our Terms of Service.

1. 7-day satisfaction refund

If you are not satisfied with the Service, you may request a full refund of the subscription fee within 7 days of the payment date. Requests made after the 7-day period are not eligible for a satisfaction refund.

2. Pro-rata refund if we cannot provide the Service

If we are unable to provide the Service for reasons within our control, you are entitled to a pro-rata refund of the prepaid subscription fee for the remaining, unused part of the current billing period, calculated from the date the Service could no longer be provided.

3. When no refund is provided

No refund, including a pro-rata refund, is provided in the following cases:

  • Number banned or restricted: Your WhatsApp phone number or WhatsApp Business Account is banned, suspended, restricted or disconnected by WhatsApp or Meta, for example because of policy violations, customer reports or a low quality rating.
  • Business closure: Your business closes down or stops operating, or you no longer need the Service.
  • WhatsApp service changes: WhatsApp or Meta discontinues, suspends, restricts or changes the WhatsApp Business Platform (Cloud API) or your access to it.

4. WhatsApp message charges

This policy covers only fees paid to us for the Service. WhatsApp message charges are set and billed directly by Meta through your WhatsApp Business Account; they are not paid to us and are not covered by this policy. Questions or refund requests for Meta’s charges must be raised with Meta.

5. Other cases

Except as stated in this policy or where a refund is required by applicable law, fees are non-refundable.

6. How to request a refund

Email support@lakshyapocketlab.com from the email address registered to your Hello account, with:

  • the name of your organization in Hello,
  • the invoice or payment reference, and
  • the reason for your request.

We will confirm whether the request is eligible. Approved refunds are made to the original payment method.

7. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to payments made after the updated policy is published on this page.